Return policy

Product(s) may be returned at Bioteque’s expense for the following reasons only:

  • The received product(s) is defective
  • The product(s) is incorrect
  • The product(s) was not ordered

Bioteque will credit and accept returns of non-sterile product(s) at a 25% restocking fee only if:

  • The product(s) is returned in the ORIGINAL packaging and marketable condition and
  • A written reason for the return is provided and
  • A copy of Bioteque's packing list or invoice is included

A Return Merchandise Authorization (RMA) number must be obtained from Bioteque by emailing admin@bioteque.com.
The RMA number must appear on the outside of the package.
All returns must be sent to Bioteque America, Inc. 1303 E Arapaho Rd Suite 150 A, Richardson, TX 75081

NO RETURNS WILL BE ACCEPTED AFTER 90 DAYS OF RECEIPT. THERE ARE NO REFUNDS OR CREDIT FOR THE RETURN OF STERILE PRODUCTS.

FOR ANY QUESTIONS REGARDING THE RETURN POLICY, CONTACT BIOTEQUE AT (408) 526-9398

Got Questions?

We can help with selecting products and placing an order.

Call (800) 889-9008

Bioteque

We design, develop and distribute the most cost effective OB/GYN & Urological Medical Devices.

Address:

1303 E Arapaho Rd Suite 150 A Richardson, TX 75081

Contact US:

Tel: (800) 889-9008
Fax: (408) 526-9399
Hours: M-F 9:00 AM - 5:00 PM CST
Email: sales@bioteque.com

Copyright © 2022 Bioteque America Inc. Web Design: Abacus Web Services