Return policy

Product(s) may be returned at Bioteque’s expense for the following reasons only:

• The received product(s) is defective
• The product(s) is incorrect
• The product(s) was not ordered

Bioteque will credit and accept returns of non-sterile product(s) at a 25% restocking fee only if:

• The product(s) is returned in the ORIGINAL packaging and marketable condition and
• A written reason for the return is provided and
• A copy of Bioteque's packing list or invoice is included

A Return Merchandise Authorization (RMA) number must be obtained from Bioteque by emailing Service2@bioteque.com.
The RMA number must appear on the outside of the package.
All returns must be sent to Bioteque America, Inc. 1302 Exchange Drive Suite 150, Richardson, TX 75081

NO RETURNS WILL BE ACCEPTED AFTER 15 DAYS OF RECEIPT. THERE ARE NO REFUNDS OR CREDIT FOR THE RETURN OF STERILE PRODUCTS.

FOR ANY QUESTIONS REGARDING THE RETURN POLICY, CONTACT BIOTEQUE AT (408) 526-9398