Product(s) may be returned at Bioteque’s expense for the following reasons only:
- The received product(s) is defective
- The product(s) is incorrect
- The product(s) was not ordered
Bioteque will credit and accept returns of non-sterile product(s) at a 25% restocking fee only if:
- The product(s) is returned in the ORIGINAL packaging and marketable condition and
- A written reason for the return is provided and
- A copy of Bioteque's packing list or invoice is included
A Return Merchandise Authorization (RMA) number must be obtained from Bioteque by emailing Service2@bioteque.com.
The RMA number must appear on the outside of the package.
All returns must be sent to Bioteque America, Inc. 2051 Junction Ave Suite 128, San Jose, CA 95131
NO RETURNS WILL BE ACCEPTED AFTER 15 DAYS OF RECEIPT. THERE ARE NO REFUNDS OR CREDIT FOR THE RETURN OF STERILE PRODUCTS.
FOR ANY QUESTIONS REGARDING THE RETURN POLICY, CONTACT BIOTEQUE AT (408) 526-9398
We can help with selecting products and placing an order.
Call (800) 889-9008